Privacy Policy

Netra Eye Institute (“Netra,” “we,” “us,” or “our”) respects your privacy. This Privacy Policy explains how we collect, use, disclose, and protect information when you visit netraeyeinstitute.com, use our website forms, or otherwise communicate with us through the website.

This policy applies to website interactions. It does not replace any separate Notice of Privacy Practices or other notice that may apply to information collected in connection with clinical care.

Information We Collect

Information you provide

Depending on the form or communication you use, we may collect:

• Identifiers and contact details, such as your name, email address, telephone number, postal code, city and state.
• Communication preferences, visitor type, referral source, and the content of messages you choose to send.
• Professional information from referring clinicians, such as name, practice contact details, address, and country.
• Professional and organizational information submitted for research-collaboration inquiries, such as title, institution, department, research area, proposed research question, capabilities, funding source, and expected timeline.

Please provide only information reasonably necessary for us to respond. Do not include patient names, medical records, or identifiable patient health details in clinician or research inquiry forms.

Information collected automatically

When you use the website, we and our service providers may automatically receive technical and usage information, including IP address, browser and device type, operating system, referring and visited pages, dates and times, interactions with website features, approximate location derived from IP address, cookie or similar identifiers, and security signals.

How We Use Information

We may use information to:

• Respond to questions, callback requests, appointment inquiries, clinician inquiries, and research-collaboration proposals.
• Provide, maintain, secure, troubleshoot, and improve the website and our communications.
• Measure website and advertising performance, understand how visitors use the website, and improve outreach, subject to available consent choices.
• Detect and prevent spam, fraud, abuse, security incidents, and other harmful activity.
• Comply with law, enforce our terms, and protect the rights, safety, and property of Netra, our visitors, patients, and others.

Website Forms and Health Information

Website form submissions are processed and stored using Webflow’s form services and may be delivered to authorized Netra personnel by email or through Webflow’s administrative tools. Submitting a public website form does not create a clinician-patient relationship.

If you later become a patient, information collected through authorized clinical channels may be governed by additional notices and healthcare privacy requirements. Questions about clinical records should be directed to Netra by telephone rather than through a public website form.

Cookies, Advertising, and Similar Technologies

We use cookies and similar technologies for essential website functions, preference management, security, measurement, and advertising. Our website currently uses CookieYes to present and record cookie choices, Google Tag Manager and Google Ads technologies to manage tags and measure advertising or conversion activity, and related browser storage or identifiers where permitted.

Google may receive information such as the page URL, IP address, browser or device information, interactions, and cookie or advertising identifiers, depending on configuration and your choices. You can learn more at How Google uses information from sites that use its services and manage Google advertising choices at Google Ads Settings.

You can accept, reject, or change non-essential cookie preferences through our consent tool. Browser controls may also allow you to block or delete cookies, but doing so may affect some website features.

Spam and Security Protection

Our forms use Cloudflare Turnstile to distinguish legitimate visitors from automated abuse. Cloudflare may process browser, device, network, interaction, and security signals to provide this service. For more information, review Cloudflare’s Privacy Policy.

How We Disclose Information

We may disclose information:

• To service providers that support website hosting, form processing, communications, consent management, security, analytics, and advertising, including Webflow, Cloudflare, CookieYes, and Google.
• To professional advisers, auditors, insurers, and other parties that help us operate and comply with legal obligations.
• When required by law, legal process, or government request, or when reasonably necessary to protect rights, safety, and security.
• In connection with a merger, acquisition, financing, reorganization, or transfer of all or part of our operations, subject to appropriate safeguards.

We do not knowingly sell personal information for money. Some privacy laws may define certain advertising-related disclosures as “sale,” “sharing,” or targeted advertising. Where applicable, you may opt out through the cookie-preference control above or by contacting us.

Data Retention

We retain information for only as long as reasonably necessary for the purposes described in this policy, including responding to inquiries, maintaining business and security records, resolving disputes, and meeting legal obligations. Retention periods vary based on the type of information, the reason it was collected, and applicable requirements. We may delete, anonymize, or aggregate information when it is no longer needed.

Security

We use reasonable administrative, technical, and organizational safeguards designed to protect information. No internet transmission or storage system is completely secure, so we cannot guarantee absolute security. Please do not send sensitive health information through public website forms.

Your Privacy Choices and Rights

Depending on where you live, you may have rights to request access to, correction of, deletion of, or a copy of certain personal information, and to opt out of certain targeted advertising, sale, or sharing. You may also withdraw consent where processing is based on consent. These rights may be subject to legal exceptions and identity verification.

To submit a privacy request, use our Contact Us page or write to the address below and identify the request as a “Privacy Request.” You may also change cookie choices at any time using the button above. We will not discriminate against you for exercising applicable privacy rights.

Children’s Privacy

The website is not directed to children under 13, and we do not knowingly collect personal information from children under 13 through the website. A parent or legal guardian should contact us by telephone regarding care for a minor. If you believe a child has submitted information through the website, please contact us so we can review and take appropriate action.

Third-Party Links and Services

The website may link to or embed third-party websites, maps, videos, social networks, or services. Their privacy practices are governed by their own notices, and we are not responsible for their content or practices.

Changes to This Policy

We may update this Privacy Policy as our practices, services, or legal obligations change. We will post the revised policy on this page and update the “Last updated” date. Material changes may be communicated by additional notice where required.

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